Returns and Exchange Policy

At Casa Verve, we are committed to providing our customers with the best shopping experience. However, we understand that there might be rare instances where you may need to return or exchange a product. To make this process as smooth as possible, we have outlined our returns and exchange policy below. Please read it carefully to understand the steps and conditions.

Returns

For product returns, customers must follow the process outlined below:

1. Initial Request: If you wish to return a product, you must first email us at info.casaverve@gmail.com. In your email, include the following:
• Your order number
• A detailed explanation of the reason for the return
• Clear photographs of the product showing the issue or defect
2. Request Review: Once we receive your email, our team will thoroughly review your request. Please note that the decision to approve or deny a return is entirely at our discretion. We will evaluate the situation to determine if the request is genuine and complies with our return policy.
3. Approval or Denial: If the request is found to be valid, we will initiate the return process and provide further instructions. If we determine that the request is not genuine or does not meet our criteria, we regret that the return will not be possible.

Please Note: Returns will only be considered if the reason for the request is legitimate, and the product must be in its original condition with all packaging and tags intact.

Exchanges

Exchanges are handled separately and can be initiated directly on our website after purchasing a product. Exchanges are permitted under the following conditions:

1. Color Preference: If you wish to exchange your product for a different color, you may do so, provided the desired color is available.
2. Defective Product: If you receive a defective product, an exchange can be processed.

Important Note for Defective Products:
For defective products, you must provide photographic evidence taken during the unboxing of the product. This is essential to verify the condition of the product upon delivery and to ensure a fair assessment. Please take clear photographs or videos while unboxing the product to capture any visible issues. Failure to provide this evidence may result in the exchange request being denied.

Key Points to Remember

• Returns must be initiated by emailing info.casaverve@gmail.com, and approval is solely at our discretion.
• Exchanges for color preferences or defective items can be processed on our website.
• For defective items, unboxing photographs are mandatory for assessment.
• All requests must be made within the timeframe specified in our terms of service.
• Products must be unused, undamaged, and in their original packaging for both returns and exchanges.

We value your satisfaction and aim to handle all requests fairly and efficiently. However, our policies are in place to ensure transparency and protect both our customers and our business.

If you have any questions or need further assistance, feel free to contact us at info.casaverve@gmail.com. We appreciate your understanding and cooperation.